Terms & Conditions
The "Seller", "We", "Us", "Our" is defined as The Little Sugar Rose. The "Buyer", "You" means the person or persons who purchase the Cake.
The Seller and the Buyer are collectively referred to as the Parties.
“The Cake” is the cake/cakes to be supplied by the Seller to the Buyer as described in the invoice accompanying these Terms and Conditions.
“The Event” is the wedding/celebration that the Cake is required for.
This Agreement forms the entire Agreement between the Parties.
The Parties agree to a preliminary consultation in person, by email or telephone before the Event to confirm the design and specification of the Cake. Following the consultation the Seller will provide a quotation.
An appointment for a consultation and tasting must be agreed with the Seller by email. All appointments for consultations will be confirmed by email by the Seller.
A deposit in the amount of £100 (or such other amount as agreed in writing between the Parties) is required within 10 days of the initial wish to proceed to secure the Event date for the Cake.
Upon payment of the deposit the Seller will reserve the date of the Event. The deposit is non-‐refundable and will be deducted from the final balance of the Cake.
All price quotations, written or verbal, will be valid for 30 days from the date of the quotation.
The Seller will use its best endeavours to produce a cake which matches the design agreed with the Buyer.
The Parties agree that the Seller has the right to use artistic licence to alter the design of the Cake where needed when decorating the cake. Where a colour fabric swatch or ribbon sample has been provided to the Seller by the Buyer for colour matching purposes, the Seller will do its utmost to match the colour as best as possible, but accepts no liability if it is not an exact match.
Payment and Booking Fees
The final balance less the deposit will be due one month before the date of the Event. Payment may be made earlier if the Buyer wishes.
Orders placed less than 8 weeks in advance of the Event date must be paid in full.
Failure to pay the final balance by the date stated on the invoice may result in the Buyer’s order being cancelled.
The Seller accepts payment by bank transfer per the payment details on the invoice.
Cancellations and Alterations
If the Buyer wishes to make alterations to the Cake as detailed on the invoice accompanying these terms and conditions the Buyer must contact the Seller immediately.
The Seller will assess the Buyer’s request for an alteration and will notify the Buyer to confirm its effect (if any) on the price quotation and the agreed timetable ahead of the Event.
Accepting a request for the alteration of a Cake order is at the discretion of the Seller. The Seller offers a bespoke service and is limited to how many Cake orders it accepts. In the event that the Buyer cancels its booking with the Seller it is unlikely that the Event date will be filled and the following cancellation charges will apply:
• 2 months or less – 100% of the invoice cost
• 2 months or more – loss of deposit
Booking fees are non-refundable. In the unlikely event that the Seller has to cancel the Buyer’s order, the Seller will contact the Buyer to try to agree a suitable alternative at the same price. If the Buyer does not accept the Seller’s alternative the Seller will refund to the Buyer the monies that the Buyer has paid to the Seller.
The cake is made in premises where nuts are used therefore the Cake may contain traces of nuts. It is the responsibility of the Buyer to inform its guests that traces of nuts could be present in the Cake.
• Collection by the Buyer
The Seller will take photographs of the cake from all angles before the cake leaves the Seller’s premises.
For Cakes collected from the Seller, the Seller requires a signed collection note by the person collecting confirming that the Cake was handed over in perfect condition. The Seller does not accept any liability for loss or damage to the Cake following collection.
• Delivery and Set Up by the Seller at the Event venue
For Cakes delivered to venues a delivery and set up fee may be payable and will be included in the invoice.
The Seller will take photographs of the cake from all angles upon delivery to the venue and after set up. The Seller is not liable for any loss or damage to the Cake once it has been delivered to the venue and set up by the Seller.
For the avoidance of doubt, consumption of the Cake is evidence that the Cake is fit for the purpose supplied.
Cake stand hire
A security deposit will be required in the amount notified to the Buyer.
The Buyer accepts responsibility for the cake stand whilst it is at their venue or in their possession. The cake stand must be returned to the Seller within 5 days of the Event.
In the event of damage to the cake stand the security deposit will not be refunded.
The Seller is entitled to use any image or photograph of the Cake (taken by the Seller) for use in its publicity and promotional material, including publication in wedding magazines at a later date unless a request has been made in writing not to. The Seller may also use images or photographers of the Cake taken by the Buyer's photographer in circumstances where the Buyer has provided the photographer's details to the Seller.
The Buyer acknowledges that any review, feedback or rating which the Buyer provides may be published by the Seller on its Website or social media pages and the Buyer agrees that it may be displayed for as long as the Seller considers appropriate and that the content may be syndicated to its other websites, publications or marketing materials.
The Buyer undertakes that any review, feedback or rating that the Buyer writes shall:
• Comply with applicable law in the UK and the law in any country which it is posted;
• Be factually accurate;
• Contain genuinely held opinions (where applicable)
• Not contain any material which is either defamatory, threatening, obscene, abusive, offensive, hateful, inflammatory or is likely to harass, upset, annoy, alarm, embarrass or invade the privacy of, any person or be deceiving;
• Not promote or advocate an unlawful act or activity, discrimination, sexually explicit material or violence;
• Not infringe any trademark, copyright (including design rights), database right, or other intellectual property rights of any other person or breach of any legal duty the Buyer owes to a third party; and
• Not be used to impersonate any person, or to misrepresent the Buyer's identity.
The Buyer agrees to indemnify and hold the Seller harmless against any claim or action brought by third parties arising out of or in connection with any review, feedback or rating posted by the Buyer on a website or social media including, without limitation, the violation of the Seller's privacy, defamatory statements or infringement of intellectual property rights.
The Buyer grants the Seller and its affiliate companies a non‐exclusive, royalty‐free worldwide license to use or edit any reviews posted by the Buyer.
The Seller reserves the right to publish, edit or remove any reviews.
We shall have no liability for delays or failures in delivery or performance of our obligations to you resulting from any act, events, omissions, failures or accidents that are outside of our control (‘Force Majeure’), which, without limitation, include:
• Strikes, lock‐outs or other industrial action;
• Shortages of labour, fuel, power, raw material;
• Late, defective performance or non‐performance by suppliers;
• Private or public telecommunication, computer network failures or breakdown of equipment;
• Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or extreme weather conditions;
• Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
• Acts, decrees, legislation, regulations or restrictions of any government; and
• Other causes, beyond the Seller's reasonable control.
Our performance will be deemed to be suspended for the period that the event or Force Majeure continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to minimise any delay caused by Force Majeure or to find a solution by which our obligations may be performed despite the Force Majeure event. We shall promptly notify you of any Force Majeure event giving details of it and (where possible) the extent and likely duration of any delay.
Where the period of non‐performance or delay in relation to any event of Force Majeure exceeds 30 days from the date of notice to you of the event of Force Majeure, either you or us may, by written notice to the other, terminate the Contract with immediate effect upon service.